Privacy policy

Kaipa LLC ("Kaipa," "we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ticketing platform and services.

This Policy applies to users located in:

• United States
• United Kingdom
• European Union
• Japan
• Malaysia

If you reside outside of these regions, our services are not intended for your use, and this policy does not apply to you.

a. Information You Provide

We collect personal information when you:

• Register for an account
• Purchase tickets
• Contact customer support
• Create or promote events

This may include:

• Full name
• Email address
• Phone number
• Postal address
• Payment information
• Event preferences
• Marketing preferences
• Other data you voluntarily provide

b. Information Automatically Collected

When you use our platform, we automatically collect:

• IP address
• Browser type
• Device identifiers
• Operating system
• Usage data (e.g., pages visited, time spent, clicks)
• Cookies and similar tracking technologies

We use your information to:

• Provide and operate our services
• Process ticket transactions and payments
• Verify your identity and prevent fraud
• Communicate with you about your account and events
• Send you updates, offers, and promotions (with your consent where required)
• Analyze platform usage and improve user experience
• Comply with legal and regulatory obligations

Under applicable laws, we process your personal data based on:

• Your consent
• The necessity to perform a contract
• Compliance with a legal obligation
• Legitimate interests (e.g., platform security, marketing where lawful)

We may share your data with:

• Event Organizers: To facilitate event participation
• Service Providers: For hosting, payment processing, email distribution, analytics
• Legal Authorities: Where required to comply with laws or respond to legal process
• Business Transfers: In case of mergers, acquisitions, or asset sales

We do not sell your personal information.

a. California Residents (CCPA/CPRA)

You have the right to:

• Know what categories and specific pieces of personal information we collect
• Request deletion of your personal information
• Opt-out of the "sale" or "sharing" of personal data (Note: we do not sell your data)
• Correct inaccurate personal data
• Limit the use and disclosure of sensitive personal information (if applicable)
• Exercise your rights free from discrimination

To make a request, email admin@kaipa.com.

b. EU/UK Residents (GDPR/UK GDPR)

You may:

• Access your data
• Rectify incorrect or incomplete data
• Erase your data ("right to be forgotten")
• Object to or restrict processing
• Request data portability
• Withdraw consent at any time (where processing is based on consent)

c. Japan Residents (APPI)

You have rights to:

• Be informed of data collection and usage
• Request access or correction
• Request cessation of data use or third-party disclosure
• File complaints with the Personal Information Protection Commission (PPC)

d. Malaysia Residents (PDPA)

You may:

• Request access to your personal data
• Request correction or deletion
• Withdraw consent
• File complaints with the Department of Personal Data Protection (JPDP)

To exercise your rights, contact us at admin@kaipa.com. We will respond within the timelines required by local law.

Your data may be transferred to and processed in the United States. When we transfer personal data internationally, we ensure:

• Appropriate safeguards like Standard Contractual Clauses (EU/UK)
• Consent-based transfers (Japan/Malaysia)
• Compliance with applicable data transfer regulations

We implement industry-standard measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These include encryption, access controls, and regular audits.

We retain your personal data as long as needed to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes and enforce our agreements

When data is no longer needed, we securely delete or anonymize it.

Our services are not intended for individuals under 16 years old. We don't knowingly collect data from children. If we learn that a child under 16 has submitted personal information, we will delete it promptly.

We may update this Privacy Policy from time to time. If changes are material, we will notify you via email or a notice on our site. Continued use of our services after such changes indicates acceptance.

For any questions or requests related to this Privacy Policy, please contact:

Kaipa LLC
46 Peninsula Center STE E-326
Rolling Hills Estates, CA 90274
United States
Email: admin@kaipa.com